Last updated: October 2026

This Privacy Policy explains how personal information is collected and used when you visit itsjennacole.com (the "Website").

For the purposes of UK data protection law, the Website is operated by Jenna Cole.

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Jenna Cole
c/o Interval Records
First Floor, Live Theatre
Newcastle Upon Tyne
NE1 3DQ
United Kingdom

Email: enquiries@jdmediagrp.com

 1.⁠ ⁠Information We May Collect

Depending on how you use the Website, we may collect information such as:

your name and contact details;

information you provide when contacting us or submitting an enquiry;

order, delivery and transaction information where you purchase merchandise;

communications between you and us; and

limited technical information relating to your use of the Website, such as device, browser and website usage information.

Payment card details used for purchases are ordinarily processed directly by our payment providers rather than being stored by us.

 2.⁠ ⁠How We Use Your Information

We may use your personal information to:

respond to enquiries and communications;

process and fulfil orders;

provide customer support;

administer and operate the Website;

prevent fraud, misuse or security issues;

maintain appropriate business and financial records; and

comply with our legal obligations.

We will only use personal information where we have a lawful basis to do so. Depending on the circumstances, this may include performing a contract with you, complying with a legal obligation, pursuing our legitimate interests in operating and protecting the Website and our business, or obtaining your consent where required.

 3.⁠ ⁠Who We Share Information With

We may share personal information where reasonably necessary with service providers involved in operating the Website or fulfilling purchases, including:

Squarespace, which hosts and supports the Website;

payment processing providers associated with Squarespace Payments;

delivery and postal providers where required to fulfil an order;

professional advisers or service providers where necessary; and

law enforcement, regulators or other authorities where disclosure is legally required.

Where you follow a link to a third-party service such as BeatStars, Spotify, YouTube or a social media platform, that service will process your information under its own privacy policy.

We do not sell your personal information.

 4.⁠ ⁠International Transfers

Some of the service providers used to operate the Website may process information outside the United Kingdom.

Where personal information is transferred internationally, we rely on the safeguards required under applicable UK data protection law, where those safeguards are required.

 5.⁠ ⁠How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements.

For example, information relating to purchases may need to be retained for longer than general enquiries because of financial and legal record-keeping requirements.

When information is no longer required, it will be deleted or securely disposed of where reasonably practicable.

 6.⁠ ⁠Your Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

request access to the personal information we hold about you;

ask for inaccurate information to be corrected;

ask for your information to be deleted in certain circumstances;

request restriction of the way your information is used;

object to certain uses of your information;

receive certain information in a portable format; and

withdraw consent where we rely on consent to process your information.

To exercise any of these rights, contact enquiries@jdmediagrp.com.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.

 7.⁠ ⁠Security

We take reasonable steps to protect personal information against unauthorised access, alteration, disclosure or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

 8.⁠ ⁠Third-Party Websites

The Website may link to third-party websites and platforms. We do not control those services and this Privacy Policy does not apply to information collected directly by them.

You should review the privacy policy of the relevant third party when using those services.

 9.⁠ ⁠Changes to This Privacy Policy

We may update this Privacy Policy where the Website, our services or applicable legal requirements change.

The latest version will always be available on this page and the date above will be updated when material changes are made.

10.⁠ ⁠Contact

For any privacy-related questions or requests, contact:

Jenna Cole
c/o Interval Records
First Floor, Live Theatre
Newcastle Upon Tyne
NE1 3DQ
United Kingdom

Email: enquiries@jdmediagrp.com